Privacy Policy

Effective Date: January 1, 2025 · Last Updated: January 1, 2025

Oliver Natural Resources ("ONR," "we," "us," or "our") operates Mineral Marketplace at mineralmarketplace.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform. By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

• Account Information: Full name, email address, phone number, and role (buyer, seller, or both).
• Listing Information: Property details, location, acreage, mineral interest type, production data, asking price, and uploaded documents.
• Transaction Information: Offers, counter-offers, deal room communications, and closing documents.
• Communications: Messages sent through the Platform, support requests, and feedback.
• Subscription Information: Subscription tier, payment method details (processed by third-party payment processors).

Information Collected Automatically

• Usage Data: Pages viewed, search queries, features used, time spent on pages, and interaction patterns.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Location Data: General geographic location derived from IP address.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features.
• Process and facilitate transactions between buyers and sellers.
• Verify user identities and buyer qualifications.
• Send transactional notifications (offers, messages, deal updates, listing approvals).
• Provide research data, analytics, and market intelligence based on your subscription tier.
• Respond to customer support requests and inquiries.
• Enforce our Terms of Service and prevent fraud.
• Analyze usage patterns to improve user experience.
• Send marketing communications (with your consent, which you can withdraw at any time).

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Maintain your session, remember login status, and ensure the Platform functions correctly.
• Analytics Cookies: Understand how users interact with the Platform to improve our services.
• Preference Cookies: Remember your settings and preferences (e.g., search filters, watchlist selections).

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Transaction Counterparties: When you engage in a deal, certain information (name, contact details) is shared with the other party to facilitate the transaction.
• Service Providers: We use third-party services for email delivery (Resend), payment processing, cloud hosting (Replit), AI-powered features (OpenAI), and data storage. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of ONR, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for all data in transit.
• Secure password hashing using scrypt algorithm.
• Regular security assessments and vulnerability monitoring.
• Access controls limiting employee access to personal information on a need-to-know basis.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time via email preferences or by contacting us.

To exercise any of these rights, contact us at engineering@synapticstack.ai. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for up to 7 years as required for legal compliance, dispute resolution, or fraud prevention. Anonymized and aggregated data may be retained indefinitely for analytics purposes.

8. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the Platform. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

Oliver Natural Resources

Email: engineering@synapticstack.ai

Website: mineralmarketplace.com